1. Introduction & Scope
Fb88 takes the privacy of its users seriously. This Privacy Policy explains how fb88 collects, stores, uses, and protects your personal information. By creating an account or logging in through the fb88 website or mobile app, you are considered to have accepted the terms of this policy.
This policy applies to all fb88 services — Sports Betting, Live Casino, games, VIP program, vouchers, and any future services. As a responsible platform, fb88 follows international best practices in data protection.
This policy may be updated from time to time. Registered users will be informed of any significant changes via email or in-app notification. Continued use of the platform after such changes will be considered acceptance of the updated policy.
Important: Although this Privacy Policy is published in Bengali, the governing legal document is prepared in English. In the event of any ambiguity, the English version shall prevail.
2. What Information Is Collected
Fb88 only collects information that is necessary for operating the platform, improving services, and meeting legal obligations. No unnecessary data is collected.
| Data Type |
Example |
Reason for Collection |
| Identity Information |
Name, date of birth, email address, mobile number |
Account Creation & Verification |
| Identity Verification |
National ID card, passport number |
KYC & Age Verification |
| Financial Information |
BKash/Nagad number, transaction history |
Deposit & Withdrawal Process |
| Usage Data |
Betting history, game logs, session duration |
Service Improvement & Responsible Gaming |
| Technical Data |
IP address, device type, browser |
Security & Fraud Prevention |
| Contact Information |
Support chat logs, email messages |
Customer Support & Complaint Resolution |
Please Note: fb88 never stores your full card number or mobile banking PIN. Payment information is processed directly through the payment gateway.
3. How Information Is Collected
Fb88 collects information from several sources. Each source and the type of data collected is explained below.
- Directly from the user: Information you provide during registration, KYC uploads, support interactions, and payment processing is collected directly from you.
- Automatically: When you use the platform, information such as your IP address, device details, browser type, session duration, and pages visited are logged automatically.
- Cookies & Tracking Technologies: This website uses cookies to remember your preferences and improve your browsing experience. More details are covered in the section below.
- From Payment Providers: Transaction data is received from bKash, Nagad, or other payment providers to verify deposits and withdrawals.
- From Identity Verification Services: For KYC purposes, fb88 may use licensed third-party identity verification services.
4. How Your Information Is Used
Fb88 uses the information it collects for specific, defined purposes only. No data is used beyond those stated purposes.
- Account Management: For login verification, balance updates, bet settlement, and maintaining profile information.
- Payment Processing: For confirming deposits, processing withdrawal requests, and maintaining transaction records.
- Security & Fraud Prevention: To detect multiple accounts, identify suspicious transactions, and maintain the overall security of the platform.
- Legal Compliance: To comply with anti-money laundering regulations, KYC requirements, and requests from the licensing authority.
- Service Improvement: User behavior is analyzed to improve platform performance, game selection, and the overall experience.
- Responsible Gaming Monitoring: To review betting patterns, identify potentially problematic behaviour, and provide timely support.
- Contact: To send important account notifications, policy change notices, and (where consent has been given) promotional messages.
Marketing Communications: fb88 only sends promotional emails or SMS with your consent. You may withdraw that consent at any time.
5. Sharing Information with Third Parties
Fb88 does not sell your personal data or share it unnecessarily. However, in certain circumstances, some information must be shared with trusted partners.
- Payment Gateway: Transaction data is shared with bKash, Nagad, or other payment services as required to process deposits and withdrawals.
- Identity Verification Services: Identity verification data is shared with licensed third-party verification services as part of the KYC process.
- Game Provider: A minimum amount of data is required to manage game sessions when playing titles from Evolution Gaming, Pragmatic Play, or other providers.
- Legal Authorities: fb88 is legally obligated to share relevant information when required by a court order or a legitimate request from a regulatory authority.
- Analytics Services: Anonymous or aggregated data may be used in analytics tools to monitor platform performance.
Any partners with whom data is shared are contractually required to handle that data in accordance with fb88's instructions and applicable privacy laws. They are not permitted to use it for any other purpose.
6. Cookies & Tracking Technologies
Fb88's website uses cookies — small text files stored in your browser that help the platform remember your preferences and session information.
- Essential Cookies: Maintaining login sessions and storing security tokens — the platform cannot function properly without these.
- Functional Cookies: Remembers your language preference, wallet display format, and game filter settings.
- Analytics Cookies: Anonymous data — such as which pages are visited, for how long, and which games are played most — is collected to help improve our services.
Most browsers let you disable or restrict cookies. However, blocking essential cookies may prevent certain features — such as login or payment functions — from working properly.
7. fb88's Data Security Measures
Fb88 has implemented industry-standard technical and organizational measures to protect your data. The key security layers are outlined below.
- SSL/TLS Encryption: All data transmitted through the website and mobile app is protected by 256-bit SSL encryption. You can confirm this by checking the padlock icon in your browser's address bar.
- Database Encryption: Sensitive data in storage is kept in encrypted form and cannot be read directly.
- Access Control: fb88 staff can only access information relevant to their specific role. All access is logged and recorded.
- Regular Security Audits: fb88's systems are regularly audited by independent third-party security experts.
- Two-factor verification: Any suspicious login attempt triggers an additional verification step.
- Data Breach Response Plan: A procedure is in place to promptly notify affected users in the event of a data breach.
Your Role: Use a strong password, never share it with anyone, and contact fb88 Support immediately if you receive any suspicious login alerts.
8. Your Rights
As an fb88 user, you have a number of rights regarding your personal data. To exercise any of these rights, please contact fb88 Support.
Right to Access
You have the right to know what data fb88 holds about you. Upon request, fb88 will provide you with a copy of your information.
Right to Rectification
You may request corrections to any inaccurate or outdated information. If there is an error in your name or contact details, please notify Support.
Right to Erasure
Upon account closure, you may request deletion of certain data. However, some information must be retained for a specified period due to legal obligations.
Right to Restrict Processing
In certain circumstances, such as during an investigation, you may request that the processing of your data be restricted.
Right to Opt Out of Marketing
To stop receiving promotional emails or SMS, click 'Unsubscribe' in any message or submit a request to our support team.
Right to Data Portability
In certain cases, you may request an export of your data in a standard, machine-readable format.
9. Data Retention Period
Fb88 retains your data only for as long as it is necessary or legally required. Data associated with an active account is maintained while the account remains open.
- Account Information: For as long as the account remains active, and for the legally required period following account closure.
- Transaction Records: Financial transaction records are generally retained for 5–7 years in accordance with financial regulatory requirements.
- KYC Documents: Certain data is retained for a specified period after account closure to meet legal obligations.
- Support Contact: Generally retained for 2 years for the purpose of dispute resolution and record-keeping.
- Technical Logs: For security monitoring purposes, logs are typically retained for 90 days to 1 year.
Once the retention period expires, data is securely deleted or anonymized.